Our online training courses were designed to help enhance golf course operations to improve customers' satisfaction during and after Covid-19. We offer solutions and training that blend great guest service delivery and operationally, whilst ensuring Covid-19 health and safety precautions are followed. Our industry best practices ensure the enhancement in customer trust in safety, whilst always focusing on the delivery of services that are warm, welcoming and designed to increase guest retention and spend, through the use of none-verbal communication techniques and an enhanced service culture.
ONLINE TRAINING COURSES
Non-Verbal communication by utilising body language, to
ensure safety during Covid-19 & create a great service culture
4 hours training / Min 20 persons
Covid-19 practices for caddy services
Seamless service from bag drop and throughout the entire golf operations, enhancing the customers’ experience & increasing customer retention
4 hours training / Min 50 persons
F&B and Kiosk operations to enhance safety.
Upselling without putting the customers off,
enhance safety & trust to increase customers’ satisfaction & generate higher revenues
4 hours training / Min 10 persons
Reservation via phone call & online
How to effectively communicate with customers during Covid-19 to ensure safety by providing complete information to customers
4 hours training / Min 5 persons