"Master the Art of Service Delivery" Enhance Your Operations to Improve Customers’ Satisfaction
The closure of golf courses due to COVID-19 and the service restrictions have a direct impact on golf course revenues. Without cultivating better service behavior and focusing primarily on cleanliness, some parts of the service delivery will be lost because it poses a risk to the safety of colleagues and customers. If this is the case, income within the golf course will be significantly reduced.
Imagine the golfer goes from the car park straight to the first tee and experiences their day at your course operating the vast majority of services as self-service, the only real attraction to drive business to your course is the actual design of the course, condition and maybe price point.
We have somewhat lost the unique attraction of the atmosphere of the club house and pro shop, the desire to experience memorable moment in the restaurant from your favorite staff member or interact with the great team at reservations and pro shop, these dedicated staff know your name, your likes and dislikes, all of which significantly enhance your overall experience at the golf course you frequent. We can no longer sell the exclusivity of the restaurant, no more upselling though retail areas, F&B, pro shop, golf carts etc., the list goes on. Indeed, it is the people and the service they provide that drive the real incremental revenues at your golf club
𝗔𝘁 𝗔𝗚𝗦, 𝘄𝗲 𝗼𝗳𝗳𝗲𝗿 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀 𝗮𝗻𝗱 𝘁𝗿𝗮𝗶𝗻𝗶𝗻𝗴 𝘁𝗵𝗮𝘁 𝗯𝗹𝗲𝗻𝗱 𝗴𝗿𝗲𝗮𝘁 𝗴𝘂𝗲𝘀𝘁 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝘆 𝗮𝗻𝗱 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹𝗹𝘆, 𝘄𝗵𝗶𝗹𝘀𝘁 𝗲𝗻𝘀𝘂𝗿𝗶𝗻𝗴 𝗖𝗼𝘃𝗶𝗱-𝟭𝟵 𝗵𝗲𝗮𝗹𝘁𝗵 𝗮𝗻𝗱 𝘀𝗮𝗳𝗲𝘁𝘆 𝗽𝗿𝗲𝗰𝗮𝘂𝘁𝗶𝗼𝗻𝘀 𝗮𝗿𝗲 𝗳𝗼𝗹𝗹𝗼𝘄𝗲𝗱. Our industry best practices ensure the enhancement in customer trust in safety, whilst always focusing on the delivery of services that are warm, welcoming and designed to increase guest retention and spend, through the use of none-verbal communication techniques and an enhanced service culture.
We also offer special training in the very unique and critical operations, such as Caddy Services and the Reservations, all of which, will certainly enhance golf clubs attraction at reopening.
We all wouldn't want this crisis to get us to a point of possibly no return. We do have an option to do something, so that the services we can deliver to our customers convey the trust of safety, which will lead to the return business and be enable the generation of higher revenues for golf courses.
𝗢𝗻𝗹𝗶𝗻𝗲 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴 𝗖𝗼𝘂𝗿𝘀𝗲𝘀 𝗮𝗿𝗲 𝗮𝘃𝗮𝗶𝗹𝗮𝗯𝗹𝗲 𝘄𝗶𝘁𝗵 𝗺𝗼𝗿𝗲 𝗱𝗲𝘁𝗮𝗶𝗹𝘀 𝗮𝘁 https://bit.ly/ags-online-training